Refund Policy

The Customer may cancel his order at any time until delivery, with the right to reimburse all amounts paid. Upon receipt of the order by the Customer, the Customer may exercise his right of free resolution under the terms legally provided and indicated below.


Failure to pay the order within 10 (ten) days after the date it was made implies the automatic cancellation of the same. In case of unavailability of the product and / or stock breach, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the respective amount paid.


Galerigold, Lda. Makes it possible to terminate the contract (exchange or return) of products within 15 days from the date of receipt by the Client, without payment of compensation and without having to indicate the reason.


To this end, the Client shall communicate its intention in writing through the following means:

By email, through the address;

By letter sent to Galerigold, Lda, Praça 1º de Maio, nº 7, 7000-650 Évora.


The articles must be returned within 20 days after receipt accompanied by the original invoice.


In no case shall the Customer send the articles without prior contact, as they may not be received.


The return and exchange of articles must comply with the following conditions:

Refund of the articles in good condition, with complete original packaging and accompanied by the respective invoice;

We do not accept exchanges of customized articles according to the specifications of the Client.


Galerigold, Lda. Does not accept the return or exchange of articles after used.


After contact with Galerigold, Lda., The Customer may send the duly conditioned article, with original packaging to the following address: Galerigold, Lda., Plaza 1º de Maio, 7, 7000-650 Évora.